Pension Administration

LPP’s collaboration has created a well-resourced and experienced pensions organisation, which currently services the administration needs of 20 public sector bodies – representing Local Government, Fire and Police authorities - whose schemes in aggregate include some 500,000 members and 1,000 employees. We can provide your scheme with an efficient and cost-effective, end-to-end pension administration service, including:

  • Help with designing and implementing the scheme's Pension Administration Strategy.
  • Secure monthly data exchanges with employers to ensure we maintain up-to-date and accurate data.
  • All aspects of compliance with the regulatory and statutory instruments that govern the scheme, as well as with relevant overriding pension legislation.
  • Employer and member self-service portals.
  • Telephone helpdesk support to all scheme members and employers.
  • Annual visits to employers with 100+ active scheme members to gather feedback, assist with best practice and build strong working relationships.
  • Annual Benefit Statement surgeries offering one-to-one appointments for members.
  • Roadshows and training for employers and members around specific activities and changes in legislation.
  • Bespoke training tailored to the needs of the employer.
  • Drop-in sessions for members, including pensioners, to help them register for self-service.
  • Dedicated employers' area of website with a host of materials including simple "how to guides".
  • Advice and communications support to employers around building member engagement.
  • Technical support on a range of pension administration issues, from Annual Benefit Statements, data cleansing, GMP reconciliation, general pensions queries and pensions technology.
  • We also provide interim pension administration resources if required.

Our procurement process is simple as our service is offered as a Local Government Shared Service initiated under Lancashire County Council’s shared services powers.  However, we can also contract in the usual way if required.


Other administration services