Making a complaint
Local Pensions Partnership letter Icon
Making a complaint
LPPA complaints information

If you are a pension scheme member or employer and you wish raise a complaint please email us.

You can also call us on 0300 323 0260, or write to us at:

Norwest Court
Guildhall Street
Preston
PR1 3NU

LPP and LPPI complaints information

If you have a complaint concerning LPP or LPPI corporate services please email us. You can also write to us at:

First Floor
1 Finsbury Avenue
London
EC2M 2PF

You can find the LPPI complaints handling policy here.

When we receive a formal complaint, we will investigate it in a timely and confidential manner. The investigation will be conducted by someone with appropriate experience and no prior involvement in the complaint. The investigation should be thorough, impartial and objective, and carried out with sensitivity and due respect for the rights of all parties concerned.

Where possible all complaints will be answered within five working days. Where this is not possible an acknowledgement will be issued within five working days to advise you of progress and an expected timescale for providing the answer.

If at any time you have reason to believe your complaint is not being thoroughly and objectively investigated, you can contact the Group Company Secretary who will ensure that the matter is prioritised.

All complaints are monitored, analysed and appropriate action is taken to improve our service.

Results are reported to the Board as part of the Group Performance Report.

We can often answer a query by explaining the legislation we must operate under. However, we will take corrective action if an error has been made or our service has fallen below standard.
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